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CONFERENCE 2: EXECUTION & TECHNOLOGY
“Ensuring That You Maximise Your Cost Savings & Revenue” |
| 0845 |
Chairman Opening Remarks |
| What Does The Water Meter Need To Achieve? |
OPENING KEYNOTE PANEL
| 0900 |
Understanding Industry & Customer Requirements From Metering Whilst Evaluating The Purpose Of A Meter |
- Prioritising objectives for your metering implementation strategy by understanding how different water companies view the use of meter including resource management and demand/supply balance, billing and tariffs, network and leakage
- How do customers view
- Billing frequency
- Location of meter
- Intelligent metering devices
- How can meters help them reduce consumption
- What data is expected
- What are they comfortable with to have in their homes (i.e. radio transmitters)
- What are water companies expecting from the meter?
- What will the meter be used for i.e. billing, network & resource management
- What technologies and benefits are expected
Charles Healey, Metering Manager, South East Water
Martin Kane, Director of Customer Services, Severn Trent Water
Bruno Nguyen, Director Operations, Eau de Paris (SAGEP)
David Hernndez Tosca, UK Country Manager, Agbar Solutions
| 0930 |
Extended Questions & Discussion |
| 0945 |
Smart Data Intelligent Information ( Bulk Revenue and DMA Meters) |
- Current solutions, Mechanical Meter with various loggers, different protocols and charged for data. Problems changing type of data collected.
- Mechanical meter weakness. Drift no error checking of internal signals.
- Magnetic Flow meters, mode of operation.
- Magnetic Flow meters no long term drift, increase revenue on Bulk Revenue meters.
- Presenting intelligent information. Radio one-way two-way. GPRS GSM one-way two-way open protocol free data?
Kristian Miang, European Product Manager – Flow, Siemens
TECHNOLOGY PANEL SESSION: WHAT THE SUPPLIERS HAVE TO OFFER
| 1015 |
Understanding The Latest Technologies Currently Available & On The Horizon |
- Understanding the supply side
- What is the current technology – intelligent and traditional meters
- Costs
- Benefits
- Operational charges
- Expected accuracy
- Location
- Frequency of meter reading
- Which are the important innovations in the pipe line
- Expected time scale of availability
- Costs
- Benefits
- Operational charges
- Expected accuracy
- Location
- Frequency of meter reading
- Can it be retrofitted to existing meters?
- How big is the equipment? Does it need a bigger chamber?
- Will the supply chain be ready
- With the type of technology expected?
- In the time frame required to implement metering targets?
- For increase in meter demand?
Ian Holmes Higgin, Product Manager, Elster Metering
Nissan Barkat, Vice President, Marketing, ARAD
EXTENDED QUESTIONS & DISCUSSION
| |
Matching Industry & Customer Requirements With What The Supply Side Can Deliver |
The written summary of this session will be made available post conference on the event’s website & will be sent to all delegates |
| 1050 |
Morning Refreshments Served In The Exhibition Showcase Area |
PANEL SESSION
| 1120 |
Understanding The Business Case For Intelligent Meters Including AMR, Radio, Wifi, GPRS Technologies: Examining The Commercial Viability Of Intelligent Meters During A Time When Money Is Scarce |
- 4 mini case studies justifying the business case by analysing the total benefits to the network
- Evaluating the capital costs and cost of installment
- Understanding the operational cost benefits including
- Saving man power
- Improving the accuracy of meter readings
- Reducing leakage
- Improved accuracy
- Improved customer service
- Effects on network and resource management
- Analysing the ROI and time scale
- Understanding the costs to customers
- Analysing the environmental costs/benefits
- How metering can improve network performance?
Saul Arlosoroff, Director, and Chairman of its Finance/Economic Committee, Mekorot - The National Water Corporation of Israel
SV Hulyalkar, Executive Engineer, Municipal Corporation of Greater Mumbai
David Hernndez Tosca, UK Country Manager, Agbar Solutions
| 1220 |
Extended Questions & Discussion |
| 1230 |
Update On The Plans For Energy Smart Metering - Can The Water Industry Benefit From The Current Plans?
|
Phil Leonard, Partner, Baringa
| 1300 |
Assessing The Opportunities For Collaborating With Energy Utilities |
George Archibald, Chair, Intelligent Metering Initiative
| 1315 |
Questions & Discussion |
| 1330 |
Networking Lunch Served In The Exhibition Showcase Area |
Working Through Implementation Barriers
Practicalities Of Cost Effectively Rolling Out Metering |
CASE STUDY: HOW TO PERSUADE CUSTOMERS IN THE CURRENT ECONOMIC CLIMATE
| 1430 |
Practicalities Of Handling Metering Customers That Might Not Want To Be Metered |
- Setting the contextual background
- Understanding which customer segments do not want to be metered and why
- Evaluating how this would affect customers
- Developing a strategy to manage this
- Practical and effective ways to communicate to them
- Evaluating best practices to address tampering & deliberate fraud
- Understanding the financial implications of missing, removed, replaced meters
- What technologies are currently present to minimise this
- Best possible ways to manage customers that you believe are removing meters
- How can you prove this
- How should you approach them
- Who is responsible to replacing charges
Charles Healey, Metering Manager, South East Water
| 1450 |
Solutions For Creating Consumer Demand For Universal Metering By Analysing Customer Requirements |
- Evaluating what technologies are customers most comfortable with
- Evaluating the different means of collection including communication technologies
- To what level is information being communicated to customers?
- Do they get full access to the entire range of information
- What is the optimal mix
- Which communication mediums are most effective and cost efficient
- How often should this information be updated for customers
Bruno Nguyen, Director Operations, Eau de Paris (SAGEP)
| 1510 |
Extended Questions & Discussion |
CASE STUDY
| 1520 |
AMR – The Way Forward |
Alan Laking, Quality Manager - Metering, Yorkshire Water
Gary Taylor, AMR Implementation Manager, Yorkshire Water
| 1550 |
Questions & Discussion |
| 1600 |
Afternoon Refreshments Served In The Exhibition Showcase Area |
| 1630 |
Water Metering - A Ugandan Case Study
|
Dr. William T. Muhairwe, Managing Director, National Water & Sewage Corporation Uganda
Harrison Mutikanga, Manager - Water Loss, National Water & Sewage Corporation Uganda
DEMAND SUPPLY BALANCE CASE STUDY
| 1700 |
Best Practices Of Integrating Customer Metering & The Use Of Data For Network Management |
- Understanding the best way of using data gathered and getting them into different systems
- Evaluating the level of integration being used for network & resource management including leakage
- How to use data to understand where your water resource is going
- Will the data collected help you move away from current assumptions and help analyse leakages and locations of leakages? How?
Saul Arlosoroff, Director, and Chairman of its Finance/Economic Committee, Mekorot - The National Water Corporation of Israel
PAN AUDIENCE AGREEMENT
| 1730 |
Best Practice Approach On Where To Meter – Internally Or Externally |
- Understanding the issue of supply pipe ownership
- Cost benefit analysis of installing the meter inside the property vs. on its boundary
- Understanding the best approach and why it is the best approach
- Hammering down the technicalities and costs of this decision i.e. affect on leakage and maintenance
- Reaching a consensus on an agreed location – working towards a unified standard
The written summary of this session will be made available post conference on the event’s website & will be sent to all delegates |
| 1800 |
Chairs Closing Remarks & Close Of Conference 2 |
| 1830 - 1930 |
Cocktail Reception In The Exhibition Showcase Area |
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| LBC is pleased to announce this groundbreaking summit . . More |
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Conference 1
Paul Hope, Head of Water Resource Economics, OFWAT
Chris Taylor, Head of Capital Investment & Asset Management, Folkestone & Dover Water
Trevor Bishop, Head of Water Resource Management, Environment Agency
Robert Canning, Head of Economic Regulation Branch - Water Supply & Regulation Division, Defra
Peter Jiggins, Head of Branch – Drinking Water Quality, Defra
Karen Gibbs, London & South East Policy Manager, Consumer Council for Water
Conference 2
Charles Healey, Metering Manager, South East Water
Martin Kane, Director of Customer Services, Severn Trent Water
Bruno Nguyen, Director Operations, Eau de Paris (SAGEP)
Marie White, Head of Customer Services, Northern Ireland Water
Alan Laking, Quality Manager - Metering, Yorkshire Water
Gary Taylor, AMR Implementation Manager, Yorkshire Water
SV Hulyalkar, Executive Engineer, Municipal Corporation of Greater Mumbai
Dr. William T. Muhairwe, Managing Director, National Water & Sewage Corporation Uganda
Harrison Mutikanga, Manager - Water Loss, National Water & Sewage Corporation Uganda
Saul Arlosoroff, Director and Chairman of its Finance/Economic Committee, Mekorot - The National Water Corporation of Israel
Csaba Csore, Head of Network Operations Department, Waterworks of Budapest
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