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Conference Agenda

CONFERENCE 1: POLICY

Defining A National Strategy On Customer Metering For The Water Industry
“Agreeing On A Co-ordinated & Consistent Approach”

0840 Morning Networking & Registration

0910 Chairman Opening Remarks

Martin Hall, Director of Strategic Consulting, Mouchel

0915 Keynote Speaker: Discussing the Impact of the Charging Review on Domestic Metering Policy

Anna Walker will discuss the key outcomes identified so far and the likely recommendations/ actions for the water industry on developing a fair charging system.

Anna Walker, Chair, Independent Review of Household Charging for Water and Sewerage Services

Defining The Future Of Customer Metering For The Water Industry

KEYNOTE PANEL SESSION: JUSTIFYING CUSTOMER METERING
1000 Gaining A National Consensus On Future Metering Strategy – Is Universal Metering The Right Way To Go?

This multi stakeholder panel session, with key regulators, will discuss policies on delivering a joint and consistent approach to customer metering. For instance, given the high capital & operational costs involved is metering, is it the right way forward? And what support will there be financially?

  1. Evaluating regulators perspective & justifying customer metering
    • OFWAT perspective
    • DEFRA perspective
    • Environment Agency perspective
    • Consumer Council for Water perspective
  2. Assessing the scale of investment & funding required for customer metering in the next 5, 10 & 25 years
    • Strategic information regarding government plans to raise funding - Has the economic recession affected government strategy on metering, for example?
    • Over what timescale can these inputs of investment be expected?
    • How much of this investment are regulators proposing to be transferred to customers?
    • What information are regulators using to base their financial forecasts on? – How can we avoid over or under investing in customer metering strategies?
    • How closely do the forecasts of the key regulators match each other?
  3. Reaching a consensus on future policy? Defining future direction for customer metering
    • Critically analysing the necessity to increase customer meter penetration
      • What time frame are we looking at
      • Comparing the strengths, weaknesses and overall effectiveness of alternative demand management strategies including: conventional domestic metering, smart domestic metering, water efficiency initiatives, water desalination and developing new sources i.e. reservoirs
  4. Water companies perspective on future policy – bridging the gap between future customer metering policy and strategy
    • Understanding the funding required to conduct customer metering
    • Evaluating a viable time frame to conduct customer metering strategy to government expectations
    • Analysing industry expectations & obstacles
  5. Understanding how the regulators can help water companies to make step changes including processes, procedures and innovations
Paul Hope, Head of Water Resource Economics, OFWAT
Robert Canning, Head of Economic Regulation Branch - Water Supply & Regulation Division, Defra
Rob Westcott, Water Policy Manager (Strategic Supply & Demand), Environment Agency
Karen Gibbs, London & South East Policy Manager, Consumer Council for Water
Kristian Miang, European Product Manager – Flow, Siemens

1130 Morning Refreshments Served In The Exhibition Showcase Area

Reaching A National Consensus On Customer Metering
Examining The Environmental Arguments & Business Drivers

PRESENTING “REAL WORLD” DATA ON DEMAND MANAGEMENT
1200 Demonstrating How Universal Metering Impacts Customer Behaviour

This panel will feature a series of case studies providing real world empirical data to highlight whether or not universal metering reduces water demand.

  • Focus on empirical evidence – 3 mini case studies – sharing findings that either confirm or refute the question ‘does universal metering reduce customer demand’
    • Overview of universal metering implementation strategy and setting the context in which the company operates in
      • Brief overview of macro operating circumstances (i.e. legislation and demographics)
      • Reasons for universal metering
      • Was it compulsory or optional?
      • Were any tariffs included?
    • How and when was data collected?
    • Does universal metering actually reduce demand?
      • If yes – how does it reduce demand?
      • If no – why not?
    • Where there any other strategies implemented that could have contributed to decreased demand
    • Evaluating why it might be different for different companies
Chris Taylor, Head of Capital Investment & Asset Management, Folkestone & Dover Water
Peter Jiggins, Head of Branch – Drinking Water Quality, Defra

1230 Extended Questions & Discussion

1245 Networking Lunch Served In The Exhibition Showcase Area

1345 Solutions For Creating Consumer Demand For Universal Metering By Analysing Customer Requirements
  • Evaluating what technologies are customers most comfortable with
  • Evaluating the different means of collection including communication technologies
  • To what level is information being communicated to customers?
    • Do they get full access to the entire range of information
    • What is the optimal mix
    • Which communication mediums are most effective and cost efficient
    • How often should this information be updated for customers
SV Hulyalkar, Executive Engineer, Municipal Corporation of Greater Mumbai

1430 Think, Say, Feel, Do. Psychosocial Barriers To, And Opportunities For, Water Efficiency In The Home

Cathy Riley, Principal Consultant, Resource Futures

PANEL SESSION: GOVERNMENT & INDUSTRY PERSPECTIVES
1500 Delivering Metering In A Socially Acceptable Way – Evaluating Strategies That Assist Vulnerable Groups

Vulnerable groups are most affected and least likely to support customer metering. Not only will metering correspond to installation costs, but also in all probability increase their water bill due to accurate readings of consumption. It is therefore important to understand and device a socially responsible strategy that serves all customer demographics.
  • Understanding how this would affect vulnerable groups
  • Understanding who is responsible
    • Will there be cost subsidies
    • Are water companies expected to pick up the tariffs for this demographic?
    • Are there any foreseeable grants and benefits being proposed?
  • Defining viable ways to aid them
Karen Gibbs, London & South East Policy Manager, Consumer Council for Water
Marie White, Head of Customer Services, Northern Ireland Water
Saul Arlosoroff, Director, and Chairman of its Finance/Economic Committee, Mekorot - The National Water Corporation of Israel
SV Hulyalkar, Executive Engineer, Municipal Corporation of Greater Mumbai

1530 Afternoon Refreshments Served In The Exhibition Showcase Area

1600 What Will The Future of Intelligent Metering Look Like in The UK?

Martin Hall, Director of Strategic Consulting, Mouchel

PAN AUDIENCE AGREEMENT – ON THE FUTURE OF CUSTOMER METERING
1630 Agreement On A National Plan That Represents A Realistic & Financially Viable Way Forward On Core Metering Strategy

Reaching a common consensus on:
  • Is metering the right thing to do, and if so, why?
  • Defining the key challenges
  • Strategies for overcoming obstacles and challenges
  • Communicating a unified strategy and message to customers on customer metering
The written summary of this session will be made available post conference on the event’s website & will be sent to all delegates

1700 Chairs Closing Remarks & Close Of Conference 1

1700 - 1800 Cocktail Reception In The Exhibition Showcase Area


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Speakers Include
Conference 1
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Paul Hope, Head of Water Resource Economics, OFWAT
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Chris Taylor, Head of Capital Investment & Asset Management, Folkestone & Dover Water
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Trevor Bishop, Head of Water Resource Management, Environment Agency
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Robert Canning, Head of Economic Regulation Branch - Water Supply & Regulation Division, Defra
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Peter Jiggins, Head of Branch – Drinking Water Quality, Defra
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Karen Gibbs, London & South East Policy Manager, Consumer Council for Water
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Conference 2
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Charles Healey, Metering Manager, South East Water
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Martin Kane, Director of Customer Services, Severn Trent Water
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Bruno Nguyen, Director Operations, Eau de Paris (SAGEP)
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Marie White, Head of Customer Services, Northern Ireland Water
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Alan Laking, Quality Manager - Metering, Yorkshire Water
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Gary Taylor, AMR Implementation Manager, Yorkshire Water
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SV Hulyalkar, Executive Engineer, Municipal Corporation of Greater Mumbai
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Dr. William T. Muhairwe, Managing Director, National Water & Sewage Corporation Uganda
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Harrison Mutikanga, Manager - Water Loss, National Water & Sewage Corporation Uganda
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Saul Arlosoroff, Director and Chairman of its Finance/Economic Committee, Mekorot - The National Water Corporation of Israel
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Csaba Csore, Head of Network Operations Department, Waterworks of Budapest

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2 Separately Bookable Events With Distinct Dual Focuses on Customer Metering For The Water Sector

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